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Pettable

Pettable

pettable.com
What is your customer experience with Pettable?

Pettable Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Pettable has a 2.5 star rating from 10 customer reviews, with consumers mostly dissatisfied; 100% of users would likely recommend Pettable to a friend. This summary reflects common themes in Pettable reviews and the rating distribution.

Positive Feedback

Some customers report quick, professional responses and helpful representatives who resolved questions about multiple pets and ESA letters.

Negative Feedback / Risk Areas

  • Frequent requests for a refund due to missed appointments and delayed payments.
  • Recurring billing errors and unexplained charges causing disputes and anxiety.
  • Poor customer service accessibility, incorrect phone numbers, and inconsistent follow-through.
  • Confusion over subscriptions and membership fees with difficulty cancelling subscriptions.

Key Takeaways for Future Customers

  • Check recent Pettable reviews and confirm billing practices before purchasing.
  • Document payments and appointment times and request written confirmation for ESA letters.
  • Be cautious about subscriptions and contact customer service promptly if charged incorrectly.
View full overview ›

Media from reviews

Pettable - No one ever called me. My appointment was at 6:45.
Pettable - No one ever called me. My appointment was at 6:45. - Image 2Pettable - No one ever called me. My appointment was at 6:45. - Image 3
View all media ›

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Show reviews that mention
letter phone esa letter refund appointment provider customer service account hello
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Adrian Aj E
map-marker Denver, Colorado

Refund

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Horrible, misguided information. Waited 10+ days to get my refund and now blaming my bank for the reason of me not receiving the refund.

View full review
Loss:
$150
Pros:
  • You get esa letter for your pet
Cons:
  • Give you hard time

Preferred solution: Full refund

User's recommendation: Be careful.

Antwann Pxf
map-marker Richardson, Texas

Billed for this service and don’t know why

I was billed for this service and I dont know why . Please refund to the account it was billed to .

I called my bank to dispute the charge

View full review
Cheryl B Epv

OVERPAYMENT

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Do not charge me 1499 when you've cancelled me. I am one very unhappy customer.

What more can I say? I've been thrown to the wolves.

View full review
Loss:
$15
Cons:
  • Tell lies

Preferred solution: Full refund

User's recommendation: Avoid these people

Tyrion Nqh

Speak to rep regarding multiple pets

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I called regarding multiple pets and the representative was informative, pleasant, and informed me that the offered subscription is a monthly bonus plan apart from the ESA letter fee. Sharing so you know that when you sign up, the subscription is not for the letter, its for the extra perks offered, but you will pay the fee for the letter as shown.

View full review

User's recommendation: Recommend this company to obtain your official ESA Letter to cover your pet(s)

Anonymous
map-marker Salt Lake City, Utah

Can't get a hold of anyone-all numbers are fake. Trying to charge me for an annual renewal in Oct 25 when I joined in Deb 25!?1

Trying to overcharge me

by charging me three months too soon

Supposed to be an annual plan, not thee quarters (9 months).

View full review

User's recommendation: Find a different company

Mariah M Yzw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No one ever called me. My appointment was at 6:45.

Pettable - No one ever called me. My appointment was at 6:45.
Pettable - No one ever called me. My appointment was at 6:45. - Image 2
Pettable - No one ever called me. My appointment was at 6:45. - Image 3

I had a phone call appointment with a provider yesterday, 5/25, at 6:45 p.m. I was never contacted.

I left multiple messages for the provider.

I wasted 200 dollars to get a package and to try to get my ESA letter, and no one even called or bothered to reply to the messages. I want a refund.

View full review
Loss:
$199
Pros:
  • No pros
Cons:
  • Scam
  • Wast of money

User's recommendation: Do not do this!!

Kaleena Byd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I got charged twice today

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I gut charged twice for a rescheduling fee. And Im starting to feel like this a scam website since Im not able to get in in contact with anyone

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Rockie Zlr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Esa. I am handicapped must talk not tupe

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We were disconnected. Im giving u. I do not have use of my hands to type without pain and the phone call was disconnected in 15 secondd

View full review
Cons:
  • Can not communicate if you are disabled and can not tupe

Preferred solution: Apology

Anonymous

My person was concerned because the letter was signed off by a social worker and not a psychiatrist, but once it was verified, he accepted it

I got an answer and it was a good answer. I can actually have a horse on my property.

I just have to comply with all the crazy covenants in building her shelter. Thank you.

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Megan Bve

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No phone call during scheduled time

They make you pay up front and wait for a scheduled phone call - the time came and went and there was no phone call, no email, no message, nothing. i want my $$ back

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User's recommendation: don't pay up front without service

Debby A Fek

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Letter

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I am unable to read the letter for ASI. It says the website is not available.

I need to print it off. The place I moved to didn't bother to print it off my phone. Now I have a dilemma; I need to have the letter sent to me again. Please help me with this.

I am in need ASAP.

Thank you

Debby Acker

View full review
Luis P Mdi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Appointment

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They scheduled an appointment for today at 11:30 a.m. They have been texting to make sure we were aware of our appointment time, and then when it came down to it, they never called.

I called Pettable, and the number just goes straight to voicemail. They claim to be open 7 days a week, 9 a.m.

- 5 p.m., so I don't know why no one is available to answer a phone. We need to get our consultation now; we've already paid!

View full review
Loss:
$200
Cons:
  • No follow thru

Preferred solution: Full refund

User's recommendation: Avoid

Savanna P Fnh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Purchased the yearly package

Hi, I just bought the yearly package you have for $113, then the $14.99 purchase with I for free yearly renewals. I tried making an appointment, but it won't let me.

It keeps saying I need credits, but I am not sure how to do that. I did purchase the ESA extra pet add-on, but I need help booking.

View full review
Jahid Dyk

Issues with forms

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Michelle's assistance was much better than Donna's. The thing that bothers me the most is no one is taking responsibility that it wasn't on my end and it was your issue.

My forms were never there and I was being told different things from different people. The customer service needs improvement.

View full review
Resolved
Patricia H Fhm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: To Cancel my order

I ordered from Pettables. I felt like I didn't get to answer all their questions.

I was then charged.

I want to cancel. Thanks...

View full review
Loss:
$133

Preferred solution: Full refund

Linda S Ylu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Overcharged

Paid for a year and was charged for a month. I cannot reach customer service. No emails have been returned.

View full review
Loss:
$15
Pros:
  • Quick response
Cons:
  • Over charging

Preferred solution: Full refund

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